Human-Centred Innovation for SMB’s

Finding time to innovate whilst running a small to medium-sized business can be tough, but to be able to scale or just survive it’s essential.

Human-Centred Innovation for SMB’s equips time-poor business owners and employees with tools and techniques to:

  • Identify opportunities for products, services and operational processes through research and a build, measure, learn process

  • Better understand the needs of customers and staff

  • Increase revenue and customer satisfaction

  • Reduce operational risk and costs

  • Foster a customer-centric culture of innovation

  • Better manage resources

Topics

  • Human-Centered Design, Design Thinking and Innovation 101

  • Using service design to understand business performance

  • Problem and opportunity framing

  • Desktop and user research and data analysis techniques

  • Rapid idea generation techniques

  • Rapid prototyping and testing

  • Future state service blueprints and business concepts 

  • Lean start-up - build, measure, learn

  • Methods to grow a culture of innovation in the workplace

“Innovation is seeing what everybody is seeing and doing what no-one has thought” Dr. Albert Szent- Györgyi

Format
Online Quick Course
1 hour session over 4 weeks

Cost
$350 (Introductory price)

Structure
Theory, practical demo’s, reflections and post-session quizzes.

Suitable for:
Business owners, Directors, Managers and operational, delivery and team members.

Next course date to be announced. Please register your interest below and we’ll contact you.